Automation is everywhere in modern business practices. However, as the use of it grows within an organization, managing the numerous “digital robots” becomes cumbersome. If you’re using an robotic process automation (RPA) platform in the cloud, new unattended bots...
Your contact center plays a significant role in your company’s success. Customers expect prompt support, and failure to provide this support consistently can result in lost business. However, contact centers face new challenges in upholding their service levels with...
Inventory management can be a complex operational task. Many factors determine inventory accuracy, and the more real-time data you have, the easier it is to identify bottlenecks and drive efficiency. Luckily, technology can now play a leading role in streamlining...
The need for nurses will never decrease. Challenges in nurse staffing were already apparent before the pandemic with long hours and stressful situations leading to burnout. However, the pandemic brought registered nursing turnover to a new level. Healthcare workers...
Contact centers are a critical part of a business’s foundation. The modern approach to customer support involves much more than a call center. These interactions are a key part of the customer experience. For them to meet and exceed expectations, these employees need...
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