Embarking on an intelligent automation journey can stem from multiple intents — process out manual tasks and leverage human capabilities, drive efficiency of operations due to high manpower turnover, gain a competitive advantage in speed to the customer. ...
If you’ve been in the military for more than 24 hours, the term “hurry up and wait” is very familiar. While that term still resonates within the military ranks today, it should be refreshing to hear that those military branches of today are charging...
Contact centers support customer interactions across various channels, including phone calls, email, webchat, and interactive voice response (IVR). An organization’s plans to increase sales, service standards, customer satisfaction, and the company’s bottom...
Intelligent Automation (IA) changes how we work. For many, this means eliminating the tedious, monotonous activities that create little value other than producing a final deliverable for a stakeholder to review and make decisions. We – as intelligent, sentient beings...
As we quickly launch into 2022, an emerging subset of organizations have strategic objectives specific to intelligent automation, which, in an ideal world, tie directly to top-level organizational goals. These goals might look like the following: reduce time to...
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