The need for nurses will never decrease. Challenges in nurse staffing were already apparent before the pandemic with long hours and stressful situations leading to burnout. However, the pandemic brought registered nursing turnover to a new level. Healthcare workers...
In general, business processes are hard to manage, improve, and understand. Because of the high volume of these processes and variations in how users execute them, drilling down into processes to optimize them is challenging without a framework. Process mining...
Contact centers are a critical part of a business’s foundation. The modern approach to customer support involves much more than a call center. These interactions are a key part of the customer experience. For them to meet and exceed expectations, these employees need...
Rather than a distant vision for the future, companies are beginning to see digital transformation as a strategic force in their ability to modernize, compete, grow, and create value for customers. One of the emerging aspects of successful digital transformation is...
Intelligent Automation (IA) success is not guaranteed. Various factors challenge efforts to establish and operate a successful enterprise IA services program. Factors such as the following may halt IA services in their tracks before they’re ever even started. No...
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