I think we can all agree that some major shifts in global trade policies, tariffs, and administrative priorities are rapidly approaching. While headline-grabbing issues like tariffs and supply chain disruptions make headlines, the real risks—and opportunities—often...
UiPaths FORWARD 5 conference included many great conversations about the automation industry and its future. Intelligent automation and digital transformation are two concepts that have a tight bond. This was apparent as top industry thought leaders held discussions...
Article Publish Date: October 4, 2022 Article Abstract: A concerted federal push and snarled overseas supply chains are boosting manufacturing in the U.S. in a time of economic uncertainty. Automation is a key to the comeback. A tech-savvier manufacturing workforce is...
Having an efficient and robust customer support program is essential for keeping your customers happy and your agents productive. However, many factors impact this ecosystem: the volume of inquiries, diversity in needs, proper staffing levels, and more. Ultimately,...
Most businesses are eager to be faster and better at their core competencies. They need to innovate and accelerate to achieve business goals, improve efficiency, reduce costs, and create more value for their customers. To reach these objectives, reliance on...
As the world enters a new era of work after years of disruption and adjustments, one topic that many are paying more attention to than they did before is meaningful work. The concept of meaningful work primarily has to do with employee satisfaction and fulfillment,...
Artificial intelligence (AI) delivers powerful insights to organizations in many ways. One of the most critical applications is the ability to label data and decipher unstructured data like text and images. Conversational data represents untapped potential for many...
In healthcare, much of the discussion about satisfaction revolves around the patient experience. With such an intense focus on patients, employee satisfaction is often an afterthought. However, it is just as important. If healthcare workers are disengaged, it impacts...
The need for nurses will never decrease. Challenges in nurse staffing were already apparent before the pandemic with long hours and stressful situations leading to burnout. However, the pandemic brought registered nursing turnover to a new level. Healthcare workers...
In general, business processes are hard to manage, improve, and understand. Because of the high volume of these processes and variations in how users execute them, drilling down into processes to optimize them is challenging...
