Customer experience (CX) has always been a crucial factor in business success, but the expectations of customers have been steadily growing as technology creates an increasingly connected, on-demand world. As customer expectations have increased, providing exceptional...
Only one-third of change initiatives succeed. (1) That's a staggering statistic and extremely intimidating in the midst of an accelerated digital transformation movement. Yet, it should be no surprise as many organizations have a loose grasp on change...
Meet the Author James Wilson, Advisory, Finance & Accounting at Ashling Partners My Journey to Intelligent Automation My journey to intelligent automation brings to mind three things: challenge, change, and opportunity. Every challenge requires change. And with...
About the Author David Kroll, Lead Solutions Engineer at Ashling Partners My Journey into RPA I’ll admit it, I’m relatively new to the RPA universe. I came from the BPM (Business Process Management) world, where process optimization was focused on efficient task...
The Patient Journey The days of sitting in a waiting room filling out multiple forms and waiting to be called back to an exam room is swiftly becoming a thing of the past. Patient expectations for convenient access continue to grow as COVID-19 created new barriers to...
HIMSS 2021 I love attending the annual HIMSS conference. Every time I step onto the exhibit hall floor, I'm reminded of when I was a little kid stepping through the doors of FAO Schwarz – endless possibilities. Around every corner and aisle was something new,...
Most people, if asked, would typically refer to an obstacle as something negative, right? Searched on Google, the word “obstacle” states as “obstacle, obstruction, hindrance, impediment refers to something that interferes with or prevents action or progress....
Progressive manufacturers are automating thousands of hours, onboarding dozens of digital workers, and expanding intelligent automation rapidly beyond core RPA. These organizations have broken the century-old "this is how we've always done it" industry mold...
As RPA ties multiple web, desktop, mainframe, and modern applications together through UI navigation and screen scanning, it became more and more vital to design and set up UI best practices as well as re-use the content to allow faster development timelines and...
Defining RPA in Healthcare Robotic process automation, or RPA, is a technology that allows programmed “bots” to perform business processes that are typically repetitive and tedious for an employee. RPA saves companies time and money and eliminates human error....
