Intelligent Automation (IA) success is not guaranteed. Various factors challenge efforts to establish and operate a successful enterprise IA services program. Factors such as the following may halt IA services in their tracks before they’re ever even started. No...
It's common for the finance and accounting departments to have the automation Center Of Excellence (CoE) housed within. These teams are often close to the back-office processes and are ripe for automation to streamline operations. Whether the automation CoE lives in a...
If you’ve been in the military for more than 24 hours, the term "hurry up and wait" is very familiar. While that term still resonates within the military ranks today, it should be refreshing to hear that those military branches of today are charging forward in...
Contact centers support customer interactions across various channels, including phone calls, email, webchat, and interactive voice response (IVR). An organization’s plans to increase sales, service standards, customer satisfaction, and the company's bottom line...
It was a week before Christmas, and Santa’s North Pole workshop was bustling with elves making bikes, dolls, board games, and all kinds of toys for all the children of the world. Santa and Mrs. Clause were walking the workshop floor, helping the elves pull together...
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