Contact centers support customer interactions across various channels, including phone calls, email, webchat, and interactive voice response (IVR). An organization’s plans to increase sales, service standards, customer satisfaction, and the company’s bottom...
Property and casualty insurance (also known as P&C insurance) are types of coverage that help protect you and the property you own. Property insurance covers properties you own, like your home or car. Casualty insurance provides liability coverage to help protect...
Covid-19 is accelerating automation across multiple industries such as healthcare, insurance, manufacturing, banking, retail, etc., and digital adoption has leaped at both the organizational and industry levels. Organizations are relying on hyperautomation to automate...
The Patient Journey The days of sitting in a waiting room filling out multiple forms and waiting to be called back to an exam room is swiftly becoming a thing of the past. Patient expectations for convenient access continue to grow as COVID-19 created new barriers to...
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