Having an efficient and robust customer support program is essential for keeping your customers happy and your agents productive. However, many factors impact this ecosystem: the volume of inquiries, diversity in needs, proper staffing levels, and more. Ultimately,...
Most businesses are eager to be faster and better at their core competencies. They need to innovate and accelerate to achieve business goals, improve efficiency, reduce costs, and create more value for their customers. To reach these objectives, reliance on...
As the world enters a new era of work after years of disruption and adjustments, one topic that many are paying more attention to than they did before is meaningful work. The concept of meaningful work primarily has to do with employee satisfaction and fulfillment,...
In healthcare, much of the discussion about satisfaction revolves around the patient experience. With such an intense focus on patients, employee satisfaction is often an afterthought. However, it is just as important. If healthcare workers are disengaged, it impacts...
In general, business processes are hard to manage, improve, and understand. Because of the high volume of these processes and variations in how users execute them, drilling down into processes to optimize them is challenging without a framework. Process mining...
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