Is the utility industry ready for the future of energy? As a mature sector and a highly regulated vertical, its evolution has sometimes been slow. However, innovation has been becoming a more prominent topic of discussion in the utility industry. At the...
The path toward digital transformation for any enterprise involves many carefully placed stones. How you construct your path has a lot to do with your people, processes, and technology. Automation is a significant piece of a good foundation; however, implementing it...
Automation is everywhere in modern business practices. However, as the use of it grows within an organization, managing the numerous “digital robots” becomes cumbersome. If you’re using an robotic process automation (RPA) platform in the cloud, new unattended bots...
An enterprise consists of thousands of tasks occurring every day. Many are repetitive, from data entry to reconciliations to support ticket responses. All these areas of inefficiency add up and are a drain on time, resources, and revenue. Many organizations are...
Your contact center plays a significant role in your company’s success. Customers expect prompt support, and failure to provide this support consistently can result in lost business. However, contact centers face new challenges in upholding their service levels with...
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